BENEFITS OF CREATING A LOYALTY PROGRAM
Loyalty and rewards programs are great ways to make customers happy and keep them coming back for more. Here are some reasons why creating a program is a good step for your business.
REWARD THE REGULARS
Repeat customers help your business thrive. Give them a reason to keep coming back, again and again.
DIFFERENTIATE YOURSELF
Providing a rewards program can help you stand out from competitors and keep your customers loyal—instead of spending their money elsewhere.
TECH-SAVVY SOLUTION
Offer your customers the option to access the loyalty program from their phones, so they don’t have to keep track of a paper punch card.
CUSTOMIZED PROGRAM
Create a personalized program that fits your operation and appeals to customer interests.
SPREAD THE LOVE
Rewarding your customers keeps them happy, which can lead to them referring friends and family. Give customers the option to share to social platforms from your rewards program.
GATHER INSIGHTS
A formalized loyalty program provides valuable insights about your repeat customers and their buying trends.
UNPARALLELED CUSTOMER SERVICE
We pride ourselves in being there for our clients whenever they need it. Need help fixing a broken machine on a Sunday? We’ll be there. Have a support question? Our customer service teams picks up the phone within 30 seconds. There are no long holds or numerous automated prompts when you call Dodson Group Payment Solutions.
WHAT OUR CLIENTS HAVE TO SAY
Monica & Nancy
The Commons of Fremont - Fremont, MI
“The Dodson Group Team was overwhelmingly helpful in setting up the system, training our team and providing in person assistance the night of our hectic grand re-opening. Their quality support continues as we continue to find new ways to use Clover.”
Anneke Myers
Balsam Shops Inc - Mackinac Island, MI
“I appreciate the quick responses, support, and advice that Jeff and his team give to our staff. They go above and beyond to make sure our business is running smoothly. Dodson Group understands that seamless credit card processing is essential to a successful business.”
Paul Verwys
LoadAll InnerBox Loading Systems - Grand Rapids, MI
"Jeff and his group saved me a ton of money from day one—and that’s essential for a startup business! I tried other services that never lead to anything but frustration and the banks that call me can’t touch his rates. Instead, working with Jeff has helped me to grow my business. We’re on the road a lot so I depend on the mobility of his systems. I once had a device go bad on my way to the Sturgis Bike Rally, Jeff overnighted a new one and we never missed a beat. I’m always happy to recommend Dodson Payment Solutions. The last recommendation I made to a fellow business owner who runs a bar came back to reward me with free drinks because they were so impressed with Jeff and grateful to me!Jeff makes it easy to get started, the customer support is great, and the rewards have been awesome."
Lloyd Swadling IV
Shot Makers Golf Center, LLC - Petoskey, MI
“I switched from a free Point of Sale App for my iPad to the new Clover Station from Jeff. I love the point of sale. It is super convenient and very easy to use. What’s best is that it required a credit card processing switch which has saved me money. Essentially I have saved enough money per month on processing—that it covers the cost of the point of sale. Jeff is very responsive and always follows up. If you want to save money and have the best point of sale system available, I recommend the Dodson Group!”
Matt & Abby Curtis
Frankenmuth Woolen Mill - Frankenmuth, MI
"The Vend system exceeded our expectations. Installation was seamless in all four of our stores. Jeff was professional and truthful during the sale process and truly under promised while over delivering. Austin has been nothing short of amazing on both the installation and service. He is always available for us to call and has fixed any problems we have had in minutes. The Vend system is a great one and the service that is provided is even better."
Joe Guthrie
Vernales Restaurant - Harbor Springs, MI
"The process of changing form the our old credit card processor to Dodson Payment Solutions was very easy—I shared a couple old statements with Jeff and he showed me a side-by-side comparison of what he could save my business—it was a no-brainer to switch. He was here to make sure everything in our system was set and the change was made—seamless and easy. We didn’t need to change equipment or anything. Next year, we’re slated to save over $25,000 by switching to Dodson. I only wish I’d have made the change sooner!"
Melissa Greko
ShowSpan Inc - Grand Rapids, MI
"We have been with Dodson Group Payment Solutions for over a decade. Jeff was extremely helpful in getting us set up. He walked us through every step and made sure we fully understood everything from the virtual terminal, to the behind the scenes processing, to understanding our bills. They have kept us on top of PCI Compliance and helped us find the best and most cost effective solutions for our multiple transaction situations, virtual terminal, swipe/chip reader, or mobile.In today’s digital age there are things that need and should be handled with human interaction. From the beginning Jeff and his team have been amazing. They are always available to answer questions, and troubleshoot all our issues…even after normal business hours in a timely manner. Having a person – not a machine – that you can count on to answer when you need it the most is immeasurable. Jeff always makes us feel as though we are the most important and top priority."
Automotive Dealer
Detroit, MI
"Thank you for saving us over $10,000 a year in our merchant service fees and responding quickly to any issues we may have."
American Spoon
Petoskey, MI
"We like the local, personal service and the money you have saved us on our credit card fees!"
Craig’s Cruisers
Grand Rapids, MI
"We have merchant service companies call us daily and I always send them your statement, their response to me is stay with Dodson Group because we can not touch those rates!"
Amy Carbeck
Pond Hill Farm, Harbor Springs Vineyards and Winery
"Working with Jeff Dodson and his team has been a pleasure. From the beginning, Jeff helped us with a seamless transition to our new system. The ease of use and cost savings have been great. Most impressive is the continued follow through with customer service and support. We feel we always have a resource to reach out to if we come across a small glitch in our system.I believe the Dodson Group has emphasized customer service and satisfaction above all else in their business and it shows!"
Craig Wolff
Egypt Creek Landscaping - Grand Rapids, MI
"We have had the pleasure of working with the Dodson Group for over a decade. More important than their competitive pricing, Jeff and his team consistently deliver the highest level of customer service. We always receive first class products and services from Dodson. We would strongly recommend Jeff and the folks at Dodson Group as they are the best in the business!"
Becky Weber
Weller Truck Parts - Grand Rapids, MI
"We have worked with the Dodson Group for almost 10 years. Jeff and his team have provided us the lowest rates and the highest level of customer service, year after year. They are there to help if a problem arises and always make us feel like a priority."
Larry Maxwell
L&M Golf - Muskegon, MI
"Best price, quality, and service in the business! Every time my business has needed Jeff, he has been there no matter when the time arose. I wouldn’t think of using anyone else for my processing."HAVE SOME QUESTIONS?
Give us a call today to discuss implementing a loyalty program and rewards for your business.