Vend Features

Grow your business, boost your efficiency, and get more hours back in your day — all without need to be a tech wizard. With a curated selection of intuitive features, Vend can be used by anyone on your team right out of the box.

Point of Sale

Make checking out a seamless experience for your customers with:

  • Quick Keys: speed up checkout with custom buttons for your most popular items.
  • Product search: quickly add items by keyword search or scanning the barcode.
  • Customer search: Look up customers by name or phone number.
  • Receipt notes: add details to customer receipts such as upcoming sales, care instructions or other information by line item or to the entire receipt.
  • Discounts: Apply by item or to everything in a customer’s basket.
  • Custom receipts: Add your logo, website and more with the template of your choice; print or email receipts.
  • Park sales: Suspend any transaction and retrieve it when your customer is ready.
  • Gift cards: Drive sales and attract new customers with gift cards featuring your brand (Pro and Enterprise plans only).
  • Split payments: Accept multiple tenders or payments from multiple people.
  • Store credit: Option to offer this instead of refunds.
  • Refunds and returns: Easy processing for higher customer satisfaction.
  • Layaways and on-account sales: Allow customers to put items on layaway, make partial payments, and purchase on-account.
Inventory Management

Keep your inventory in check and stay on top of what is and isn’t in-stock.

  • Add and manage products: Upload items or add them with a couple of clicks, create and edit sizes and colors, and bundle items to create new products like gift baskets.
  • Automate reordering: Automatically reorder based on stock levels you set.
  • Reporting: Make data-driven decisions based on what’s selling and what isn’t.
    Multi-location: Check inventory across stores and warehouses, and transfer items as needed.
  • Multi-channel: Inventory levels automatically adjust no matter where the sale comes from — online, a marketplace, on social media, in-store, etc.
  • Supplier central: A cloud-based catalog let’s you know what you’ve got from which suppliers and what’s coming.
  • Optional add-ons: Extend the inventory management capabilities of Vend with optional add-ons and apps, such as supply chain management, advanced insights, ecommerce platforms, and more.
  • Simplified counting: Take partial or full inventory counts wherever you are; easily track, record, and reconcile inventory levels; look up items right from your phone.
Reporting & Insights

From a high-level overview to detailed snapshots, Vend reporting delivers actionable insights.

  • Customize reports: Build your own reports to get the information you want, whether it’s store performance, product movement, top salespeople, or something else.
  • Dig into your data: Use filters and variables for a better understanding of trends or issues.
  • Customer insights: See who your top customers are, how much they spend, and what they’re buying. Boost loyalty and retention with features and add-ons that can personalize each shopper’s experience based on their purchase history and habits.
  • Inventory management: Look at stock on hand, get an overview of inventory levels across all of your stores, and see detailed stock levels per outlet or category.
  • Cloud-based: Access reports anywhere you are, anytime of day, as long as you have an internet connection.
  • Sales details: View and track sales based on brand, product category, collection, promotion, supplier, store, register, sales channel, and more.
  • Gift card tracking: Monitor the gift cards you’ve sold, remaining balances, redemptions, total liability, and number of cards in circulation.
Hardware

Setting up Vend is easy.

  • Compatibility: Vend hardware is available for Mac, PC, iPad, or iPad mini. It works with most industry-standard POS equipment, including printers, cash drawers, and barcode scanners.
  • Use your own: Vend will run on most devices with a web browser, including desktops, laptops, and iPads. If you have a current point of sale system, Vend may work with your existing printer, barcode scanner, or cash drawer as well.
Payments

Speed up checkout and accept the payment types your customers prefer.

  • Improve accuracy and time: Speedier transactions, no more double entry, less human error, and faster end-of-day reconciliation saves you time all around. Plus, payments can be credited to your account in as little as 1 working day.
  • Tenders and payment methods: Accept all major debit and credit cards including Visa, MasterCard, and American Express. With Vend customers can swipe, tap, dip, sign, or pay contactless with NFC and Apple Pay.
Add-Ons

Extend the functionality of Vend and create a POS that does more for your business by integrating apps and add-ons.

  • Connect apps: Incorporate business and productivity apps, in categories like accounting, ecommerce, ERP, customer loyalty, insights, scheduling, and more.
  • Evolving integrations: We have an open API and our engineers are constantly adding to it so you can optimize your business in new and better ways.
eCommerce

Build an eCommerce market to sell to more customers and help your business grow.

  • Popular platforms: Vend POS integrates with WooCommerce, BigCommerce, and Shopify.
  • Centralized management: Your ecommerce orders come directly into your Vend POS, so you can ship items ASAP and manage your online sales alongside in-store purchases.
  • Synced inventory: Mange your in-store and online products, and add products to your online shop directly from Vend.
  • Customer insights and offers: See customer details between your store and online platform, target customers with offers based on where they buy from you, use Marsello (an add-on) to automate emails and create loyalty campaigns.
Customer Management

Increase the lifetime value of current customers, drive repeat visits, and attract new shoppers.

  • Easily build your database: Add customer information during checkout.
  • View customer profiles: See their purchase history, loyalty, and account balances.
  • Import existing lists: Upload a CSV of your existing customers to Vend so you can keep building on existing relationships.
  • Create customer groups: Apply special pricing for each group, such as discounts for your VIPs or perks for employees.
  • Export your database: Export your customer list for email sends about promotions, new products, and more.
  • Create a loyalty program: Let customers earn and redeem rewards on the items they buy. Add customers to your loyalty program in-store or via email. See how they spend and view loyalty totals across all of your participating customers.
Barcode Scanner

Turn any iPhone or iPad into a barcode scanner with a free app from Vend. Use it to take inventory, look up items for customers, edit product names, update item quantities, and more.

Security

Keep your business and customer data safe.

  • Compliance: Vend adheres to the Payment Card Industry Data Security Standard (PCI DSS) and the European Union’s General Data Protection Regulation (GDPR).
  • Penetration testing: Vend engages in various forms of penetration testing, aka (intentional) cyber hacks, on their office networks, applications, and infrastructure to check for vulnerabilities.
  • Infrastructure and endpoint security: Vend keeps their network safe from unauthorized access through a variety of measures including data encryption, firewalls, strong passwords, privilege management, and more.
  • App security: All transmitted data in the Vend app is encrypted and any changes are strictly controlled and reviewed before being implemented.
  • Physical security: All Vend offices are controlled by badge access, alarm systems, and cameras. The production infrastructure is strictly controlled by security staff, video surveillance, intrusion detection systems, and more.

WHY GET VEND FROM DODSON

We can give you everything they can, and more: responsiveness, tailored recommendations, and knowledge based on experience and understanding.

UNEQUALED
SUPPORT

Call us any day, any time. We’ll answer the phone in 34 seconds or less, and solve the issue on the first call or give you our plan to fix it ASAP, with full resolution usually in a few hours.

TAILORED RECOMMENDATIONS

We merge your goals with our 15+ years of experience for custom recommendations that get you everything you need and want, and nothing you don’t.

EXPERT
KNOWLEDGE

We know POS systems and merchant services, we know small businesses, and we know Michigan — knowledge we put to work for you.